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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sandra Moreno

Sandra Moreno

October 14, 2026

5  out of  5
rating by Sandra Moreno
"Thank you Lucy for your great customer service.... very patient in explaining things, very helpful and always responds in a timely matter. Thank you again!!!"
We responded:
"Thank you so much for the 5 stars, Sandra! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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mark harris

October 11, 2026

5  out of  5
rating by mark harris
"State Farm has been my insurance Agent for over 5 years and I could not be happier with the service I receive. Each time that I have contacted the agents at Gaylord Nelson office, they were very professional and knowledgeable about my concerns.I would like to give a special THANK YOU to Jessica who's always courteous and helpful (I think she needs a raise.) Keep up the good work."
We responded:
"Mark, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chicago insurance team! - Your State Farm Agent, Gaylord Nelson "
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Dorinda Sayles

October 8, 2026

5  out of  5
rating by Dorinda Sayles
"Very detailed and quick"
We responded:
"Dorinda, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chicago insurance team! - Your State Farm Agent, Gaylord Nelson "
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Cliff Kendrick

October 6, 2026

5  out of  5
rating by Cliff Kendrick
"Exceptionally good agency"
We responded:
"Thank you Cliff for the great review!! Glad to have you back with our office and trusting us with your insurance needs!"
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Maria Salgado

October 2, 2026

5  out of  5
rating by Maria Salgado
"Excelente servicio, responden mis preguntas y explican bien mi póliza. Si mi agente Armando no está disponible dejo mensaje y regresa la llamada al igual en ocasiones que he enviado un mail. Me da varias opciones para yo poder decidir que es mejor para mis pólizas..es interesante que llevo ya varios años trabajando con Armando y no lo conozco personalmente ojalá algún día pueda visitarlo y agradecerle personalmente su ayuda"
We responded:
"Thank you for the 5-star review, Maria! We’re proud to serve the Chicago community and truly appreciate your support. "
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Bill Cook

September 30, 2026

5  out of  5
rating by Bill Cook
"Always pleasant"
We responded:
"Thank you so much for your wonderful feedback of us here at Gaylord Nelson’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Gaylord Nelson’s Insurance Team "
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Mimi Ortiz

September 29, 2026

5  out of  5
rating by Mimi Ortiz
"very helpful and welcoming eager too answer any questions you may have"
We responded:
"Thank you so much for your kind review, Mimi!  If you need insurance assistance, we are just an email or call away! - Gaylord Nelson, your State Farm Agent   "
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Emmanuel Conde

September 25, 2026

5  out of  5
rating by Emmanuel Conde
"Armando is a superb and professional agent. He is super helpful and walks you through all your questions."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Iris Dias

September 24, 2026

5  out of  5
rating by Iris Dias
"Thank you very much for the services that the fire provides me for my auto in my home.."
We responded:
"Thank you for the 5-star review of Gaylord Nelson’s team - we really appreciate your kind words! "
Profile photo of Sherice “Sherice” Galloway

Sherice “Sherice” Galloway

September 5, 2026

5  out of  5
rating by Sherice “Sherice” Galloway
"For nearly 30 years, my home and cars have been insured by GAYLORD Nelson's State farm Insurance Agency and Miguel's customer service is one of the reasons why I remain a customer. Recently, I inquired about quotes for a 21 year old who is a newly licensed driver and Miguel was very helpful, patient, thorough and informative while explaining the various insurance options, terms and corresponding cost for young new drivers. Thanks Miguel!"
We responded:
"Thanks so much for the amazing review, Sherice! We really appreciate your support here in Chicago. Just reach out anytime if you need us - we’re here for you. "
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Sam Jody

September 4, 2026

5  out of  5
rating by Sam Jody
"Miguel is the best! There has never been a time where I called him and he didn’t either answer or call me right back. I wish I could find his type of customer service everywhere I go. He Is very knowledgeable and has the answer to every question I have asked over the 10 years I’ve been With Statefarm. I refer everyone I know To him and everyone tells me the same."
We responded:
"Thank you so much for the 5-star rating, Sam! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Gaylord Nelson "
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MRMRS FOLIE

September 1, 2026

5  out of  5
rating by MRMRS FOLIE
"You want Customer Service at its Best ! Visit GAYLORD StateFarm office. The entire Team is always helpful and sincere with answers ! Very prompt and courteous any time I reach out
Thank you for being the best Agent on this side of HEAVEN !"
We responded:
"Thank you for the great review MrMrs Folie!! Thank you for recognizing Armando’s great work. We appreciate your business and will continue to do our best to help you with all your insurance needs."
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Livier Guadiana

August 19, 2026

5  out of  5
rating by Livier Guadiana
"Lucy (Luz) delivered exceptional customer service, was very patient and thorough. She explained everything in great detail, she is definitely competent."
We responded:
"Livier, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chicago insurance team! - Your State Farm Agent, Gaylord Nelson "
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Rose Willard

August 11, 2026

5  out of  5
rating by Rose Willard
"Yesica as well as the entire team at Gaylord Nelson State Farm are always lnowledgeable. But most importantly they are very helpful and kind."
We responded:
"Hi Rose, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Gaylord Nelson, Your State Farm Agent "
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jay magnolian princess

August 6, 2026

5  out of  5
rating by jay magnolian princess
"Miguel is so on the spot and just professional and exceptional!"
We responded:
"Thank you so much for the 5-star rating, jay! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Gaylord Nelson "
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Carlos Delgado

July 31, 2026

5  out of  5
rating by Carlos Delgado
"Great Customer Service"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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JUICE Smith

July 28, 2026

5  out of  5
rating by JUICE Smith
"My experience with Lucy qas phenomenal. She was patient, knowledgeable, understanding, and thorough!"
We responded:
"JUICE, thank you for the amazing review! Our Chicago insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Gaylord Nelson, your State Farm Agent "
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Paul Anagnos

July 25, 2026

5  out of  5
rating by Paul Anagnos
"Very helpful and fast. Gave me all my options and explained each policy in terms I can understand."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Stephanie Michalski

June 25, 2026

5  out of  5
rating by Stephanie Michalski
"Yesica is awesome! Our questions and concerns were addressed promptly and she made things easy for us to understand. Thank you!"
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Pup 1

May 21, 2026

5  out of  5
rating by Pup 1
"Staff member Miguel has been a great agent with the information he has given and helped me with . I would recommend Gaylord Statefarm’s agency anytime !! Thank you all"
We responded:
"We’re thrilled to have exceeded your expectations! Thank you for sharing your experience and trusting us with your insurance. We're proud to have you as a State Farm customer!

Gaylord Nelson - State Farm Insurance Agent"
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Lori Lowczyk

April 9, 2026

5  out of  5
rating by Lori Lowczyk
"Yesica is fantastic! We’ve been customers of State Farm for many years, and she is so helpful. Thank you!"
We responded:
"Thank you for the wonderful review! It means so much to our Chicago team to know we’re helping neighbors feel protected and cared for.

Gaylord Nelson - State Farm Insurance Agent"
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L. Hilltwyman

March 13, 2026

5  out of  5
rating by L. Hilltwyman
"Excellent experience! Detailed, personal & patient. State Farm Insurance covers all my life's choices in living."
We responded:
"Amazing! Thank you,, for the kind words. We appreciate your trust in our State Farm team and look forward to continuing to serve you here in Chicago. Gaylord Nelson - State Farm Insurance Agent"
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Emma Figueroa

March 6, 2026

5  out of  5
rating by Emma Figueroa
"Gaylord Nelson and his team have been our agents since 1999.

Lucy Leal is phenomenal. She is patient, compassionate, knowledgeable and presents real life scenarios and suggestions.

My daughter just purchased her first car and Gaylord Nelson’s team were there, patiently, answering all questions and properly insuring her car.

Thank you Gaylord, Lucy and the entire team."
We responded:
"Thank you for the review! We’re happy we met your expectations, Emma. We are always here when you need us.

Gaylord Nelson - State Farm Insurance Agent"
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Connie Maizer

February 16, 2026

5  out of  5
rating by Connie Maizer
"Always super helpful when I call with any questions. They explain everything thoroughly and have patience for as long as is needed to cover the requested information."
We responded:
"A sincere thank-you for your review, Connie. We truly value your business and your kind words.

Gaylord Nelson - State Farm Insurance Agent"
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Bertha Delgadillo

February 12, 2026

5  out of  5
rating by Bertha Delgadillo
"Miguel is a real nice person he always gives his best"
We responded:
"A big thank you from all of us! We’re so glad to hear you had a great experience with our team.

Gaylord Nelson - State Farm Insurance Agent"